Service and Aftersales Support
At Pharma Packaging Systems (PPS), we understand that delivering high-specification or bespoke machinery is only part of the solution. Long-term success depends on the quality of service and aftersales support that follows. That’s why we have built a dedicated in-house service team focused on supporting our customers throughout the full lifecycle of their equipment.
pharma packaging systems support
Complete Service and Aftersales Support
From installation to ongoing support, we keep your equipment running at peak performance
Service & Maintenance
Click here to learn more
After Sales
Click here to learn more
Service & Maintenance
Installation, Commissioning and Training
From installation and commissioning through to routine maintenance and technical assistance, our support team ensures your machinery continues to operate at peak performance. We provide Installation Qualification (IQ) and Operational Qualification (OQ) training as standard, helping your operators and engineers gain a full understanding of the system from day one.
Ongoing Maintenance and Technical Support
Our service department is a dynamic, responsive team trained across the full range of PPS equipment. They are available to support customers both remotely and on-site.
Remote Diagnostics and On-Site Support
Remote support is provided via secure connection for real-time diagnostics and troubleshooting, helping reduce downtime and avoid unnecessary site visits. For more complex issues or scheduled maintenance, our engineers can attend site to carry out inspections, upgrades, or repairs as needed.
Preventative Maintenance and Service Contracts
We also offer service contracts and preventative maintenance schedules to give peace of mind and improve machine longevity. Whether your line includes a standard tablet counter or a bespoke multi-head system, even third party equipment provided by us, we support every machine with the same level of care and commitment.
After Sales
Spare Parts and Consumables Support
In addition to technical support, our aftersales department handles all spare parts, consumables, and upgrade enquiries.
Stock Holding and Spares Packages
We hold stock of key parts and can advise on recommended spares packages tailored to your specific machine. Whether it’s a critical component or a long-term wear item, we aim to keep your operation running without disruption.
Upgrades and Ongoing System Support
In addition to supplying parts, we support upgrade enquiries to ensure your equipment continues to meet evolving operational requirements.
A Long-Term Partner in Performance
With PPS, you’re not only investing in a machine, you’re gaining a long-term partner in performance and support.
Expertise and Support
End-to-end service
PPS has installed over 1,000 counters in more than 40 countries, with a global network of support partners. From URS development through to installation, training, and aftersales support, our team provides end-to-end service to ensure long-term performance.
Whether you require a single machine or a fully integrated line, Pharma Packaging Systems offers bespoke solutions that meet the highest standards of quality, performance, and compliance.
Get in Touch with our Team
Whether you’re looking for expert advice or have a specific project in mind, contact Pharma Packaging Systems team for help — get in touch today to start the conversation.